Clinic Office Assistant — Patient Care & Admin

New York State Energy Research and Development Authority; Town of Islip (NY); On-site; USD 35,000 - 38,000; Full time

Job summary

New York Institute of Technology seeks an Office Assistant for its Central Islip clinic. You will be the first point of contact, providing excellent customer service while handling administrative tasks and scheduling.

Strong communication and organization are essential to support physicians and patients in a fast-paced environment. Responsibilities include processing prior authorizations, managing appointments, handling payments, coordinating referrals, and maintaining EHR integrity.

Qualifications

• High school diploma or equivalent required.
• Preferred Medical Assistant Training and/or certification.
• Prior experience with patient scheduling or working in a medical health center preferred.
• Familiarity with Medical Terminology.
• Computer skills (use of an electronic medical record system required).
• Operating knowledge of MS Windows applications (Word, Excel, Outlook).
• Strong communication skills, both verbal and written.
• Adheres to HIPAA Compliance Program.
• Strong organizational skills and attention to detail.
• Approachable demeanor with a focus on patient care.
• Ability to interact professionally with patients, insurers and team members.
• Ability to self-motivate.
• Bi-lingual Spanish preferred.

Responsibilities

• Oversee physician orders which may require insurance approvals.
• Obtain information to complete prior authorization for radiology, meds, or other services.
• Answer telephone and document messages in the electronic medical record.
• Handle all appointment scheduling.
• Greet patients and collect appropriate information and payments.
• Document patient arrival, verify information and obtain consents.
• Process patient payments, including co-pays and past due balances.
• Assist with referrals and follow up with specialists for visit notes.
• Coordinate communication between patients, doctors, billing and clinic staff.
• Log patient communications in eCW.
• Maintain a clean front desk and waiting area.
• Manage EHRs and ensure HIPAA confidentiality.
• Other duties as assigned.

Skills

Medical terminology

EMR systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Bilingual Spanish

Strong communication

HIPAA compliance

Organizational skills

Patient scheduling

Education

High school diploma

Medical Assistant certification

Tools

eClinicalWorks (eCW)

Job description

New York Institute of Technology seeks an Office Assistant for its Central Islip clinic. You will be the first point of contact, providing excellent customer service while handling administrative tasks and scheduling.

Strong communication and organization are essential to support physicians and patients in a fast-paced environment. Responsibilities include processing prior authorizations, managing appointments, handling payments, coordinating referrals, and maintaining EHR integrity.