Patient Services & Scheduling Coordinator

Aurora Health Care; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Aurora Health Care in Milwaukee is seeking an administrative assistant to greet patients, collect co-pays, and respond to information requests. You will schedule appointments, coordinate meetings and travel, and handle related office tasks in a fast-paced healthcare setting.

The role requires strong Microsoft Office skills, data entry accuracy, excellent communication, and the ability to multi-task while maintaining patient confidentiality and a professional demeanor.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in Microsoft Office (Excel, PowerPoint, Access and Word) and data entry in databases/spreadsheets.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication; ability to relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel; coordinates related administrative aspects.
• Schedules patients and enters information into the computer system; coordinates with physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records; works with Medical Records for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail; operates and maintains office equipment; may order supplies.
• Completes referrals, tracks and follows up on re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records; maintains logs and assists with data gathering for reports.

Skills

Multitasking

Data entry

Communication

Organization

Scheduling

Education

High School Graduate

Tools

Microsoft Office

Office equipment operation

Job description

Aurora Health Care in Milwaukee is seeking an administrative assistant to greet patients, collect co-pays, and respond to information requests. You will schedule appointments, coordinate meetings and travel, and handle related office tasks in a fast-paced healthcare setting.

The role requires strong Microsoft Office skills, data entry accuracy, excellent communication, and the ability to multi-task while maintaining patient confidentiality and a professional demeanor.