Patient Experience Coordinator – Front Desk & Scheduling

American Oncology Management Company; Atlanta (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

Cancer and Blood Specialists of Georgia is hiring a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and payments. You will ensure accurate documentation, excellent customer service, and compliance with HIPAA across multiple sites.

Responsibilities span greeting patients, verifying identities, updating demographics, scheduling, and coordinating with physicians, while handling payments and EMR tasks as part of a busy clinic team.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Strong interpersonal and communication skills with diverse populations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Manage patient intake, scheduling, medical records, and payments.
• Maintain EMR documentation and HIPAA compliance.
• Coordinate scheduling with physicians and departments.
• Handle daily financial reconciliations and deposits.

Skills

Interpersonal skills

Customer service

Multitasking

Microsoft Word

Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Job description

Cancer and Blood Specialists of Georgia is hiring a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and payments. You will ensure accurate documentation, excellent customer service, and compliance with HIPAA across multiple sites.

Responsibilities span greeting patients, verifying identities, updating demographics, scheduling, and coordinating with physicians, while handling payments and EMR tasks as part of a busy clinic team.