Patient Services & Scheduling Coordinator

Shopko Optical; De Pere (WI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical is seeking a friendly, detail-oriented Customer Service Associate to support the Optical center team in De Pere. You will greet patients, answer calls, book appointments, and maintain patient records with accuracy and care.

Responsibilities include handling appointments, processing transactions in optical billing and POS systems, filing records, and coordinating with cross-functional teams. Strong communication and basic computer skills are essential; availability

Qualifications

• Minimum duties include greeting patients, answering phones, and booking appointments.
• Must handle multiple customer interactions with composure and professionalism.
• Strong organizational skills and attention to detail are essential.
• Ability to read and file patient records and financial information accurately.
• Basic computer literacy and ability to use office equipment are required.

Responsibilities

• Greet patients and customers in a courteous manner.
• Answer the telephone in a professional manner.
• Book appointments accurately and manage scheduling.
• Other duties as assigned by the Optical center team.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Attention to detail

Education

High School Diploma

Tools

POS systems

Job description

Shopko Optical is seeking a friendly, detail-oriented Customer Service Associate to support the Optical center team in De Pere. You will greet patients, answer calls, book appointments, and maintain patient records with accuracy and care.

Responsibilities include handling appointments, processing transactions in optical billing and POS systems, filing records, and coordinating with cross-functional teams. Strong communication and basic computer skills are essential; availability