Optical Sales Associate

Shopko Optical; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages and incentives

401K with match

Vacation pay/personal day

Sick pay

Employee assistance program

On the job training & Certification

Job summary

Shopko Optical in Neenah, WI, is seeking a Full-time Optical Sales Associate to deliver excellent patient and customer service while assisting in eyewear selection, dispensing and basic pre-exam support. On-the-job training is provided to develop certification requirements.

You will handle frame fittings, orders and repairs, support the optical lab, and help patients understand lenses and promotions, while maintaining inventory and billing accuracy.

Qualifications

• High School Diploma or equivalent is required.
• State license maintenance required.
• Shopko OCE Certification requirements and calendar modules.
• Experience in an office and/or optical dispensing preferred.
• Ability to handle multiple customer interactions and phone calls.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Assist patients in selecting frames according to style and color; coordinate with facial and eye measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders for Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Skills

Customer service

Communication

Multitasking

Eyewear knowledge

Education

High School Diploma or GED

Shopko OCE Certification

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Neenah, WI.

On the job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs includinganalyzingprescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level