Patient Services & Scheduling Coordinator

OneOncology; Columbia (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

The Surgical Clinic (TSC) in Middle Tennessee seeks a Patient Services Coordinator to support registration, scheduling, and front-desk operations across multiple clinics. You will collect co-pays, verify demographics, and ensure smooth patient flow in a fast-paced setting.

Responsibilities include greeting patients, managing appointments for several physicians, processing communications, and maintaining HIPAA-compliant records. Strong customer service and Microsoft Office skills are essential.

Qualifications

• High school diploma or GED is required.
• Two years’ experience in a professional office with customer service is required.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
• Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area.
• Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits.
• Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
• Schedule and manage appointments for multiple physicians, including internal and external referrals.
• Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
• Prepare the EMR for upcoming provider visits, including importing necessary records and documentation.

Skills

Verbal communication

Written communication

Organization

Customer service

Fast-paced environment

Multiline phone handling

EMR familiarity

Education

High school diploma or GED

Tools

MS Office

Windows file management

EMR systems

Email

Job description

The Surgical Clinic (TSC) in Middle Tennessee seeks a Patient Services Coordinator to support registration, scheduling, and front-desk operations across multiple clinics. You will collect co-pays, verify demographics, and ensure smooth patient flow in a fast-paced setting.

Responsibilities include greeting patients, managing appointments for several physicians, processing communications, and maintaining HIPAA-compliant records. Strong customer service and Microsoft Office skills are essential.