Patient Services & Scheduling Concierge (In-Office)

NeurAbilities Healthcare; King of Prussia (PA); On-site; USD 25,000 - 33,000; Full time

Job summary

NeurAbilities Healthcare in King of Prussia, PA is seeking a Patient Service Representative to join our in-office team. The role involves verifying insurance coverage, scheduling, copay collection, and handling patient inquiries to support care delivery.

This is a full-time, in-office position five days a week. You will work closely with Patient Services and Medical Assistants, ensuring accurate data, efficient check-in/out, and proactive communication with patients via phone and the patient

Qualifications

• High school diploma or equivalent required.
• 3+ years of scheduling in an outpatient medical call center or similar setting.
• 3+ years of medical insurance verification.

Responsibilities

• Open and close the office daily.
• Greet and check-in patients as they arrive for their medical appointment.
• Verify demographic and insurance information, updating when necessary.
• Collect patient copays.
• Complete verification of medical benefits and obtain referrals and authorizations as required.
• Complete confirmation calls.
• Maintain patient records, verifying that all required consent forms and intake forms are complete prior to the patient visit.
• Schedule patient appointments and assist with patient rescheduling as needed.
• Answer incoming calls and transfer office-related calls as necessary.
• Assist with medical administrative support tasks such as scanning and data entry.
• Maintain an organized and safe patient waiting area.
• Collaborate with Patient Services and Medical assistant staff.
• Check patients out providing visit documentation.
• Manage patient care coordination across all service lines and locations.
• Handle patient inquiries and complaints.
• Communicate via phone and portal with patients regarding patient care.
• Maintain providers schedule to ensure 100% utilization.
• Respond promptly to patient, provider, and team members requests.
• Educate patients on services and requirements.

Skills

Customer service

Communication

Teamwork

Attention to detail

Professionalism

Problem solving

Punctuality

Phone skills

Education

High School Diploma or equivalent

Job description

NeurAbilities Healthcare in King of Prussia, PA is seeking a Patient Service Representative to join our in-office team. The role involves verifying insurance coverage, scheduling, copay collection, and handling patient inquiries to support care delivery.

This is a full-time, in-office position five days a week. You will work closely with Patient Services and Medical Assistants, ensuring accurate data, efficient check-in/out, and proactive communication with patients via phone and the patient