Patient Services & Scheduling Assistant

rivhs; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking an Office Assistant for the RMG Call Center. You will deliver exceptional customer service, answer calls, schedule appointments and perform patient registration and eligibility checks using the patient registration software.

Responsibilities include entering demographics, routing messages, processing medication refill requests, and identifying and reporting billing or compliance issues. Prior medical office experience is preferred.

Qualifications

• Education: High school diploma or equivalent (Preferred).
• Medical office experience preferred.
• Experience with patient registration and appointment scheduling preferred.

Responsibilities

• Answer telephone and schedule appointments.
• Register patients and verify demographics.
• Process insurance eligibility.
• Enter demographics and route messages.
• Initiate medication refill requests.
• Identify and report billing anomalies.

Skills

Customer service

Multitasking

Telephone etiquette

Communication

Data entry

Education

High school diploma or equivalent

Tools

Patient registration software

Insurance eligibility verification

MyChart

Job description

Riverside Health System in Newport News, VA is seeking an Office Assistant for the RMG Call Center. You will deliver exceptional customer service, answer calls, schedule appointments and perform patient registration and eligibility checks using the patient registration software.

Responsibilities include entering demographics, routing messages, processing medication refill requests, and identifying and reporting billing or compliance issues. Prior medical office experience is preferred.