Office Assistant Call Center RMG

rivhs; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking an Office Assistant for the RMG Call Center. You will deliver exceptional customer service, answer calls, schedule appointments and perform patient registration and eligibility checks using the patient registration software.

Responsibilities include entering demographics, routing messages, processing medication refill requests, and identifying and reporting billing or compliance issues. Prior medical office experience is preferred.

Qualifications

• Education: High school diploma or equivalent (Preferred).
• Medical office experience preferred.
• Experience with patient registration and appointment scheduling preferred.

Responsibilities

• Answer telephone and schedule appointments.
• Register patients and verify demographics.
• Process insurance eligibility.
• Enter demographics and route messages.
• Initiate medication refill requests.
• Identify and report billing anomalies.

Skills

Customer service

Multitasking

Telephone etiquette

Communication

Data entry

Education

High school diploma or equivalent

Tools

Patient registration software

Insurance eligibility verification

MyChart

Job description

Newport News, Virginia

Hiring Range

$17.50 - $22.75/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

The office assistant in the RMG Call Center works under the direct supervision of the supervisor/director. Primary responsibilities include providing exceptional customer service while multitasking. Answering the telephone, scheduling appointments, performing a thorough patient registration and reconciliation within the patient registration software. Properly entering patient demographics, performing insurance eligibility, properly transcribing and routing phone messages and initiating medication refill request. Assists other employees as needed. The office assistant/call center also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Uses good telephone techniques including 4 part greeting and 2 rings or less guideline.
• Observes transfer and on-hold techniques.
• Monitors the queue.
• Manages patient expectations with clear and concise communication.
• Collects all needed information and routes to appropriate parties.
• Able to screens calls and make decisions concerning severity of complaint and schedule and/or transfer call following established guidance guidelines.
• Reviews and updates demographics with each call.
• Verifies My Chart status and activates when appropriate.
• Follows proper protocol for interpreter service requests.
• Reminds patient of co-pays due at time of scheduling.
• Uses appropriate visit types when scheduling appointments.
• Routes appropriate messages to the correct pool.
• Initiates medication refill requests.
• Recommends to office manager any process improvements needed to improve quality of service.
• Reports compliance, insurance, and billing anomalies as they are recognized.

Qualifications

Education

, High school or equivalent (Preferred)

Experience

Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.