Patient Services Scheduler & Front Desk Specialist

Srosm; Spring (TX); Hybrid; USD 36,000 - 46,000; Full time

Job summary

SROSM in Spring, TX is seeking a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our office team. You will handle inbound calls, schedule appointments, assist with patient records, and support billing questions.

Located at 20639 Kuykendahl Rd, this role features a standard 8:00 AM to 5:00 PM schedule in a medical office setting. The position requires bilingual English/Spanish preference, 2 years in a medical office, and familiarity with EMR systems such as Athena;

Qualifications

• Bilingual preferred (English/Spanish).
• Basic knowledge of ICD-10 coding is a plus.
• Experience with operator processes or telephony is beneficial.

Responsibilities

• Answer incoming calls promptly and courteously.
• Schedule and reschedule patient appointments per protocol.
• Assist with filing, medical records, and EMR updates.
• Handle insurance questions and billing inquiries as needed.
• Provide receptionist support and route calls as required.

Skills

Bilingual English/Spanish

ICD-10 knowledge

Office phone etiquette

Tools

Athena EMR

Job description

SROSM in Spring, TX is seeking a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our office team. You will handle inbound calls, schedule appointments, assist with patient records, and support billing questions.

Located at 20639 Kuykendahl Rd, this role features a standard 8:00 AM to 5:00 PM schedule in a medical office setting. The position requires bilingual English/Spanish preference, 2 years in a medical office, and familiarity with EMR systems such as Athena;