Patient Services Representative - Wyomissing Internal Medicine

Tower Health; Wyomissing (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

Tower Health in Wyomissing, PA seeks a Patient Services Representative to handle patient registration, scheduling and essential clerical support. You will collect insurance information, process copays and balances, scan documents into EMR, and maintain courteous communication with patients, families and staff to ensure smooth department operations.

Responsibilities include interacting with patients and providers, performing accurate data entry, and supporting a responsive front-d desk

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High school diploma or GED or relevant experience may be considered in lieu of education.

Responsibilities

• Patient registration and scheduling.
• Provide customer service and clerical support.
• Verify insurance information and process copays and balances.
• Scan documents into EMR and perform other administrative tasks.
• Maintain friendly, courteous communication with patients, families, staff and physicians.

Skills

Customer Service

Multitasking

Organizational Skills

Interpersonal Skills

Communication Skills

Medical Terminology

Microsoft Office

Telephone Skills

Detail Oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.