Patient Services Representative - Physical Medicine & Rehab / Physiatry

Reading Hospital; Reading (Berks County); On-site; USD 21,000 - 28,000; Full time

Job summary

Reading Hospital is seeking a Patient Services Representative to support patient registration, scheduling, and front-desk customer service. You will ensure a friendly, courteous experience for patients, families, and staff.

Responsibilities include verifying insurance, processing preauthorizations, collecting copays and balances, and scanning documents into the EMR, along with other clerical tasks to maintain efficient department operations.

Qualifications

• High school diploma or GED required or relevant experience may be considered in lieu of education.
• No prior experience required for some roles as applicable.
• BLS certification may be required based on department.

Responsibilities

• Register patients and schedule appointments; provide courteous front‑line customer service.
• Verify insurance information, process preauthorizations, and collect copays and balances.
• Scan documents into EMR and perform other clerical tasks to support department operations.
• Maintain professional communication with patients, families, community, vendors, coworkers and physicians.

Skills

Customer service

Computer skills

Detail oriented

Excellent communications

Excellent interpersonal skills

General clerical skills

Medical terminology

Microsoft Office applications

Multi line telephone

Multitasking

Organizational skills

Education

High School Diploma or GED

Relevant experience may be considered in lieu of education

Tools

Microsoft Office

Job description

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.