Patient Services Representative - Physical Medicine & Rehab / Physiatry

Tower Health; West Reading (Berks County); On-site; USD 19,000 - 30,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to handle patient registration, scheduling and clerical duties in a courteous manner. You will verify insurance details, process preauthorizations, collect copays and balance payments, and scan documents into the EMR system.

The role requires strong communication and multitasking abilities, proficiency with Microsoft Office, and excellent interpersonal skills to support patients, families, and staff across a busy healthcare environment.

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Responsibilities

• Handle patient registration and scheduling.
• Provide customer service and clerical support.
• Verify insurance information and process preauthorizations.
• Collect copays and balance payments, scan docs into EMR.

Skills

Computer skills

Customer service

Detail oriented

Communication skills

Interpersonal skills

Clerical skills

Medical terminology

Microsoft Office

Phone skills

multitasking

Organizational skills

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.