Patient Service Representative - Rheumatology (Days, Full Time)

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Health System is seeking a front desk/clerical associate to greet and assist patients and visitors, schedule appointments, and manage basic patient information in our clinic setting.

You will handle calls, insurance questions, and payments while maintaining a friendly, professional demeanor. CPR certification and high school diploma are required, with medical office experience preferred. Mercy offers comprehensive benefits for full-time staff.

Qualifications

• Education: High School diploma or equivalent.
• Medical office training beneficial.
• CPR certification.
• Must be able to communicate effectively in written and verbal form.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Computer knowledge, typing skills and knowledge of basic math.
• Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Answers incoming calls and sets appointments.
• Enters new and established patient information into the computer.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims and patient referrals.
• Provides forms for tests or interoffice communications and secures signatures.

Skills

Communication

Office procedures

Typing & math

Education

High School diploma or equivalent

CPR certification

Tools

Medical office software

Job description

Find your calling at Mercy!

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details:

Minimum Qualifications:

• Education: High School diploma or equivalent.
• Medical office training beneficial.

Certifications: CPR certification.

Other: Skills, Knowledge, and Abilities:

• Must be able to communicate effectively in written and verbal form.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Computer knowledge, typing skills and knowledge of basic math.
  Experience: One year experience in a clinic setting beneficial or two years in a public contact position.
• Ability to greet patients and answer the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow written and oral instruction.
• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.