Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

OU Health; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health, Stephenson Cancer Center Radiology, seeks a Part-Time Patient Services Representative to support scheduling, insurance verification, payments, and patient communication. This front-desk role involves greeting patients, guiding them through the portal, and coordinating services in a fast-paced imaging environment.

The position requires strong communication and customer service skills, basic Microsoft Office proficiency, and the ability to work collaboratively with staff and patients.

Qualifications

• High School Diploma or GED is required.
• 1+ years of professional work experience.
• Strong verbal and written communication skills.
• Knowledge of hospital policies and procedures.
• Proficient with Microsoft Office tools.
• Keyboarding skills.

Responsibilities

• Schedules patient appointments by phone or in person.
• Answers telephone calls and directs to appropriate staff.
• Verifies insurance eligibility for patients.
• Collects payments and issues receipts.
• Uploads charts/records into EMR and maintains chart accuracy.
• Promotes patient portal for patient-clinic communication.
• Balances cash drawer daily.
• Prepares materials and copies records as needed.

Skills

Communication skills

Customer service

Microsoft Office

Typing/Keyboarding

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Title: Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

Department: Imaging Cancer Center

Job Description

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• 1 or more years of professional work experience required.

License/Certification/Registration Requirements

• None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.