Patient Services Representative (PSR) - Reproductive Medicine Clinic

OU Health; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health's Reproductive Medicine Clinic seeks a Patient Services Representative (PSR) Level 1 or 2 to coordinate schedules, assist with clerical tasks, and greet patients in a busy outpatient setting. The role emphasizes accurate demographics, insurance checks, and entry of information into the EMR.

Candidates should have a High School diploma and at least 1 year of professional experience; Level 2 requires 3+ years in customer service, including 6 months in a clinical environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of professional work experience required.
• 3+ years of customer service experience, including at least 6 months in a clinical environment, required.

Responsibilities

• Schedules patient appointments, by phone or in person.
• Provides information about clinic operations.
• Obtains and updates patient demographics.
• Answers calls and distributes to appropriate staff.
• Coordinates multi-service patient schedules.
• Greets patients entering the clinic for appointments.
• Accepts payments and issues receipts.
• Prepares and verifies encounter forms for accuracy.
• Ensures signatures on encounter forms and charting.
• Copies insurance cards and uploads into the EMR.
• Balances and closes cash drawer daily.
• Prepares ancillary forms for other services.
• Promotes the patient portal for communications.
• Pulls charts for appointments and files lab/hospital data.
• Copies medical records as needed.
• Creates new patient charts packets.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and PCP relationship.
• Secures referrals for HMO patients.
• Collects proof of income for sliding scale as applicable.
• Monitors WQs in EMR for referrals.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Hospital policies

Keyboarding

Education

High School Diploma or GED

High School Diploma or GED

Tools

EMR systems

Job description

Position Title: Patient Services Representative (PSR) - Reproductive Medicine Clinic

Department: Reproductive Medicine Clinic

This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications.

The Patient Services Representative coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications (Level 1)

Education Requirements: High School Diploma or GED required.

Experience Requirements: 1 or more years of professional work experience required.

License/Certification/Registration Requirements: None required.

Minimum Qualifications (Level 2)

Education Requirements: High School Diploma or GED required.

Experience Requirements: 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.

License/Certification/Registration Requirements: None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.