Patient Services Representative - Oklahoma Children's Hospital - Radiology - Full Time Days

OU Medical Center; Oklahoma City (OK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Medical Center’s Oklahoma Children's Hospital Radiology department is seeking a Patient Services Representative Level 1–3 for full-time day shifts. You will schedule appointments, greet patients, verify insurance, and help navigate the patient portal.

Ideal candidates have strong communication, cash handling, and data entry skills, plus experience in fast-paced clinical environments. The role offers comprehensive benefits and opportunities for growth within OU Health system.

Qualifications

• High School Diploma or GED required.
• Associate's Degree required.
• 3+ years of experience in customer service, including at least 6 months in a clinical environment, required.
• 5+ years of experience in admitting, financial counseling, patient registration, or related area required.

Responsibilities

• Schedules patient appointments, by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Microsoft Office

Hospital policies

Keyboarding

Education

High School Diploma or GED

Associate's Degree

Job description

Position Title: Patient Services Representative - Oklahoma Children's Hospital - Radiology - Full Time Days

Department: Pediatric Radiology

Job Description:

This position may be filled as Patient Services Representative Level 1, 2, or 3, depending on individual experience, education, and other qualifications.

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications Patient Services Representative I:

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• 1 or more years of professional work experience required.

License/Certification/Registration Requirements

• None required.

Minimum Qualifications Patient Services Representative II:

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.

License/Certification/Registration Requirements

• None required.

Minimum Qualifications Patient Services Representative III:

Education Requirements

• Associate's Degree required.

Experience Requirements

• 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.

License/Certification/Registration Requirements

• None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer.

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.