Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

OU Medical Center; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Part time

Job summary

OU Health's Stephenson Cancer Center - Radiology is seeking a Part Time Days Patient Services Representative to support imaging services. You will greet patients, schedule appointments, collect demographics, verify insurance, and route inquiries, while promoting patient portal communications.

The role requires strong communication, customer service, and basic office skills, with experience in Microsoft Office and a patient-focused approach.

Qualifications

• High School Diploma or GED required.
• 1+ years of professional work experience required.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Schedules patient appointments by phone or in person.
• Greets patients entering the clinic and provides information about clinic operations.
• Obtains and updates patient demographics; verifies insurance and referrals when applicable.
• Answers phones and routes inquiries to appropriate staff.
• Coordinates schedules for patients requiring multiple services.
• Balances and reconciles cash drawer; processes payments and issues receipts.
• Promotes patient portal for communication between patient and clinic.
• Pulls and files patient charts and copies medical records as needed.
• Ensures encounter forms are complete and signed by resident/faculty; verifies signatures.
• Verifies insurance eligibility and PCPs for patients; secures referrals when required.
• Performs other duties as assigned.

Skills

Verbal and written communication

Customer service

Teamwork

Interpersonal skills

Knowledge of hospital policies

Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Title

Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

Department

Imaging Cancer Center

Job Description

Job Description

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements

High School Diploma or GED required.

Experience Requirements

1 or more years of professional work experience required.

License/Certification/Registration Requirements

None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.