Financial Counselor | Full time | On-Site

Gritman Medical Center; Moscow (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Gritman Medical Center, located in Moscow, ID, is seeking a dedicated Financial Counselor to serve as the primary contact for patient reimbursement issues, focusing on uninsured and underinsured patients. The role requires screening and enrolling patients in assistance programs, educating them on fiscal responsibilities, and developing payment plans to ensure prompt reimbursement.

Responsibilities include explaining billing statements and insurance benefits, maintaining confidentiality, and

Qualifications

• Three years of relevant experience with patient billing and financial counseling.
• Knowledge of governmental assistance programs and application processes.
• Ability to explain complex financial terms to patients in clear terms.

Responsibilities

• Screen and enroll patients in assistance programs, including Medicaid where applicable.
• Assist with financial assistance applications and process approvals or denials.
• Collaborate with Case Managers to maximize funding opportunities for patients.

Skills

Communication skills

Customer service

Detail-oriented

Independent worker

Education

Associate degree in healthcare administration

Tools

Microsoft Office

Job description

Financial Counselor | Full time | On-Site

Requisition Number: FINAN004018

• Posted : October 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Gritman Medical Center, Inc.
Moscow, ID 83843, USA

Description

Job Summary:
Gritman Medical Center is seeking a Financial Counselor to serve as the primary contact for patient reimbursement issues, focusing on assisting uninsured and underinsured patients. The ideal candidate will screen and enroll patients in financial assistance programs, educate them on fiscal responsibilities, and develop payment plans. This role requires exceptional customer service, both in person and over the phone, to foster positive patient relationships and ensure prompt reimbursement.

Key Responsibilities:

• Screen and enroll patients in assistance programs, including Medicaid and other scholarship programs.
• Assist with financial assistance applications and process approvals or denials promptly.
• Collaborate with Case Managers to maximize funding opportunities for patients.

Customer Service:

• Provide explanations of billing statements, insurance benefits, and financial terms.
• Respond to patient inquiries and complaints, ensuring timely resolutions.
• Communicate payment options and arrange payment plans per hospital guidelines.

Administrative Duties:

• Process daily paperwork, document patient interactions, and maintain confidentiality.
• Ensure compliance with federal, state, and organizational regulations.
• Attend and contribute to team meetings and organizational training.

Collections Support:

• Collect outstanding payments and make collection calls on past-due accounts.
• Provide requested information to legal teams and collection agencies as needed.

Qualifications:

Required:

• Minimum of three years of relevant experience demonstrating strong communication and organizational skills.
• Broad knowledge of governmental assistance programs and application processes.
• Familiarity with statutes and regulations impacting patient financial discussions (e.g., 501(r)).
• Strong verbal and written communication skills.
• Ability to translate complex medical and administrative language into patient-friendly terms.
• High attention to detail and ability to work independently.

Preferred:

• Associate degree in healthcare administration or equivalent college coursework.
• Experience in financial counseling, eligibility screening, or Medicaid application processing.
• Community outreach experience is a plus.

Physical Demands:

• Frequent computer use (up to 90% of the day).
• Occasional lifting of up to 30 lbs.
• Limited standing, stooping, and carrying of light materials.
• Primarily indoor work with minimal risk of exposure to biohazardous materials.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.