Patient Services Representative - Rowe Health Center

Cottage Hospital; Haverhill (NH); Sur place; USD 36 000 - 46 000; Plein temps

Résumé du poste

Galesburg Cottage Hospital is seeking a Patient Service Representative to be the first point of contact for patients in our Rural Health Clinic department. You will greet patients, gather demographics and insurance information, collect copayments, process referrals and authorizations, and support billing and administrative tasks in a fast-paced setting.

The role involves scheduling, scanning, filing, and general office duties, with a typical schedule Monday through Friday, 8:00 a.m. to 4:30 p.m.

Qualifications

• Prior customer service, administrative support, and/or office experience.

Responsabilités

• Process inbound and outbound calls politely and efficiently.
• Greet patients and visitors, collect demographics, insurance and payment information.
• Collect copayments and balances; assist with payment plans and resolve billing concerns.
• Obtain prior authorizations and process referrals.
• Schedule follow-up and other appointments as needed.
• Perform scanning, filing and other administrative duties.
• Order and track office supplies.

Connaissances

Customer service

Administrative support

Phone etiquette

Description du poste

Posting Details

• Posted on November 3, 2026

Locations

• Woodsville, NH 03785, USA
• On-site
• Regular Employees
• Full-Time
• Requisition #: PATIE001265

Description

We're looking for a detail-oriented and friendly Patient Service Representative to join our RHC department. As a PSR, you'll be the first point of contact for patients, handling tasks such as greeting, scheduling appointments, managing insurance information, processing referrals, and obtaining prior authorizations. You'll also support administrative duties like scanning, filing, and processing payments. If you enjoy working in a fast-paced, patient-centered environment,

Desired Schedule: M-F 8a-4:30p, 40hrs/wk

DUTIES & RESPONSIBILITIES

• Processes incoming and outgoing telephone calls efficiently and as politely as possible.
• Greets patients and visitors and has patients fill out appropriate forms, checking for any missing or changed information. Updates patients' demographics, insurance and payments status as necessary.
• Collects copayments/balances from patients. Reviews with patient any overdue balance on the account and assists with payment plan options. Works with patients to resolve any billing concerns.
• Obtains prior authorizations from insurance payers and processes provider orders and referrals according to clinic protocols.
• Books follow-up appointments and other appointments as necessary with patients.
• Performs scanning, filing and other administrative duties/tasks.
• Orders and tracks office supplies.
• Performs other duties as requested or assigned.

Qualifications

Experience

Preferred

Prior customer service, administrative support, and/or office experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.