Patient Service Representative - on site position (50764)

ACCESS SPORTS MEDICINE & ORTHOPAEDICS PLLC; Exeter (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

ACCESS SPORTS MEDICINE & ORTHOPAEDICS PLLC is seeking a Patient Service Representative in Exeter, NH. The role focuses on patient-centered clerical support, including scheduling, registration, and receptionist duties to improve process efficiency and patient satisfaction.

You will work under the Patient Access Manager in a fast-paced medical office, handling front desk operations, coordinating appointments, and ensuring accurate patient data while maintaining a courteous and professional

Qualifications

• High School graduate or equivalent required.
• Front office experience in a medical office preferred.
• Proficient in basic computer tasks and patient data entry.

Responsibilities

• Perform daily administrative/clerical tasks for the office.
• Handle patient registration, scheduling, and telephone triage.
• Greet patients and manage waiting area communications and delays.

Skills

Front desk experience

Patient scheduling

Phone handling

Customer service

Education

High School diploma

Tools

Computer skills

Job description

Job Details:

Job Location: Exeter - Exeter, NH, Salary Range: Undisclosed,

Job Description

Job Title: Patient Service Representative

Department: Patient Access

Reports to: Patient Access Manager

FLSA Status: Non-Exempt

Position Summary:

The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions include but are not limited to:

• Is accountable for the daily administrative/clerical functions.
• Manages the assignments, productivity and work flow of the office staff
• Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties
• Communicates effectively with leadership, physicians, co-workers, team members and customers
• Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times.
• Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients
• Demonstrates proficiency in the use of computer and other office equipment
• Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep
• Good interpersonal skills in establishing effective working relations with staff.
• Ability to effectively train new staff members.
• Handling & protecting patient information.
• Promotes internal and external customer satisfaction.
• Builds and promotes a culture of service excellence and continuous improvement.
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
• Perform all other duties as assigned.

Qualifications: Education & Qualifications:

• Required: High School graduate or equivalent
• Preferred: Front office experience in a medical office