Patient Service Representative (PSR) II

Southeast Primary Care Partners; Warner Robins (GA); On-site; USD 30,000 - 46,000; Full time

Job summary

Southeast Primary Care Partners is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check in, schedule appointments, collect payments, and help ensure a smooth experience for every visit.

The role requires strong communication, basic medical terminology, and proficiency with Microsoft Office. Experienced with ICD-10 and CPT is preferred, and confidentiality is essential.

Qualifications

• High school diploma or GED required.
• At least one year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Excellent communication and customer service skills (AIDET).
• Ability to maintain confidentiality and organize records.

Responsibilities

• Greet patients as they arrive and manage check-in/check-out processes.
• Schedule appointments and manage patient flow.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Manage cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments, including return visits at the physician's request.
• Assist with intake processes and copying required documents.
• Maintain and file/scan patient records; ensure timely filing of correspondence.
• Handle referrals and outreach tasks as applicable.
• Support multiple locations as needed.

Skills

Microsoft Office Suite

AIDET communication

Data entry

Medical terminology

Customer service

Education

High school diploma or GED

Tools

ICD-10 CPT knowledge

Job description

Description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Requirements

Job Summary

The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.

Patient Service Representative-l

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Performs all other related duties as assigned
• Education, Experience and Skills

Requirements:

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Must be detail-oriented and highly organized
• Firm grasp on administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Microsoft Office Suite
• ICD-10 and CPT experience preferred
• Proficient in patient check in, check out and referral process.

Patient Service Representative-II

Responsibilities

Perform all responsibilities for PSR-I

• Assist in training and evaluation of new hires
• Assisting other PSRs and providers in need
• Assisting PSR-Team Lead as directed
• Solves issues of moderate complexity
• Assists in training of new PSR's
• Performs all other related duties as assigned

Key physical and mental requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods of timeAbility to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12/2024