Patient Services Representative (PSR) | PRN

Sioux Center Health; Sioux Center (IA); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera St Luke's Hospital Cardiology Clinic seeks a PRN receptionist to support patient flow, check-in, and registration across clinic sites. You will verify demographics, insurance information, and collect payments to ensure smooth visits.

Daily duties include answering calls, routing messages, scheduling appointments, scanning records, and coordinating with nurses and physicians to keep care moving. Strong communication and a courteous, professional demeanor are essential.

Qualifications

• High School or GED or 1-3 months related experience.
• Strong communication and organizational skills.

Responsibilities

• Welcomes patients and completes registration including demographics, insurance, and payments.
• Verifies insurance, obtains authorizations, and collects consent forms.
• Scans all pertinent information into the patient’s record.
• Answers calls and routes messages to appropriate staff.
• Maintains computer appointment scheduling and follows office policies.
• Coordinates nurse, physician, and patient time to expedite care.

Skills

Customer service

Communication

Attention to detail

Education

High School or GED

1-3 months related experience

Tools

Registration system

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Location

Avera St Luke's Hospital

Worker Type

PRN

Work Shift

Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

This position will be located in our Cardiology Clinic floating to help fill in for sick calls, short staffed situations, leaves of absence, and PTO requests. Hours are M-TH 8-5 and Fridays 8-Noon.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What You Will Do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.


• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.


• Responsible for scanning all pertinent information into the patient’s record.


• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.


• Maintains computer appointment scheduling and follows office scheduling policies/parameters.


• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].