Patient Services Representative (PSR) | PRN

Avera St. Luke's; United States; On-site; USD 25,000 - 32,000; Part time

Job summary

Avera St. Luke's Hospital in the United States is seeking a PRN Registrar to support its Cardiology Clinic, floating to cover sick calls and PTO. Hours are M-TH 8-5 and Friday 8-Noon, with a pay range of $18.00–$23.25 per hour depending on experience.

The role focuses on patient access, registration, and coordination of care in a busy clinic. Responsibilities include welcoming patients, verifying demographics and insurance, obtaining signed forms, scanning records, and managing appointment

Qualifications

• Strong customer service and front-desk communication skills.
• Ability to verify demographics and insurance information accurately.
• Experience with patient registration and scheduling is preferred.

Responsibilities

• Welcomes patients, checks them in, and completes registration including demographics, insurance, and payments.
• Performs insurance verifications and obtains necessary authorizations and signed forms.
• Scans information into the patient record and manages appointment scheduling.
• Answers calls/messages, routes to appropriate staff, and coordinates patient flow.
• Directs patients to services and supports a courteous, efficient clinic environment.

Skills

Customer service

Registration

Insurance verification

Communication

Education

High School or GED

Job description

Location: Avera St Luke's Hospital

Worker Type: PRN

Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25

Position Highlights

This position will be located in our Cardiology Clinic floating to help fill in for sick calls, short staffed situations, leaves of absence, and PTO requests. Hours are M-TH 8-5 and Fridays 8-Noon. You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.


• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.


• Responsible for scanning all pertinent information into the patient’s record.


• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.


• Maintains computer appointment scheduling and follows office scheduling policies/parameters.


• Expedites delivery of care by coordinating nurse, physician, and patient time.


• Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner.


• Directs patients to ancillary services as needed.

Essential Qualifications

• The individual must be able to work the hours specified.


• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.


• These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members.

Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services.

Join us in making a positive impact on moving health forward.