Patient Services Representative/Medical Assistant

ADVENT; Wauwatosa (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Patient Services Representative/Medical Assistant in Wauwatosa, where your role will involve direct patient interaction and managing their journey through treatment. The position emphasizes a strong customer service focus, attention to detail, and prior medical experience in a supportive and diverse environment.

Benefits

16+ days of PTO

Medical, dental, and vision insurance

401k contribution

Convenient Monday-Friday schedule

Qualifications

• Strong customer service focus required.
• Prior medical experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Interact with patients and manage check-ins.
• Schedule appointments and order medical supplies.
• Cross-train as a Medical Assistant.

Skills

Customer Service

Time Management

Attention to Detail

Education

Prior medical experience preferred

Tools

Electronic Health Records

Outlook

Word

Excel

Job description

Patient Services Representative/Medical Assistant

Join to apply for the Patient Services Representative/Medical Assistant role at ADVENT

Patient Services Representative/Medical Assistant

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Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

Job Type

Full-time

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative:

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Crosstrain as a Medical Assistant (certification not required)
  
  

What we’re looking for in a Patient Services Representative:

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Ability to work out our Wauwatosa clinic and provide coverage at our Mequon, Oconomowoc and other Milwaukee area clinics as needed
  
  

Why You Should Choose ADVENT

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions
• 16+ days of PTO (prorated your first year based on start date) & holiday pay
• Medical, dental, and vision insurance with generous employer paid HRA account
• 401k contribution
• Convenient Monday-Friday schedule – enjoy weekends for yourself!
  
  

At ADVENT, our commitment to diversity, equity and inclusion is at the core of our lived values. Our team’s genuine kindness honors the unique story that each of us proudly carries with us every day. Our stories include our heritage and family situations, our perspectives, beliefs and values. They inform who we are, the decisions we make and how we behave. Quite simply, we respect people and focus on what matters to the team – our shared commitment to our vision and to the ADVENT Golden Rule to treat others better than they expect to be treated.

ADVENT Careers Page

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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