Call Center Representative

Madison County Hospital; London (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Madison Health in London, OH seeks a Call Center Representative to answer inbound calls, schedule appointments and verify patient information. You will be the first point of contact, ensuring accurate data collection and adherence to hospital policies.

The role is full-time; duties include patient pre-registration, insurance checks, documenting interactions, and meeting performance metrics while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Previous hospital/healthcare facility experience preferred.

Responsibilities

• Answer inbound calls in a professional, courteous manner and assist with scheduling.
• Pre-register patients for admissions and outpatient procedures and verify insurance information.
• Maintain knowledge of hospital services and policies to provide accurate information.
• Document all customer interactions in the electronic system clearly and accurately.
• Meet or exceed performance metrics for call quality, productivity and attendance.
• Collect co-payments/coinsurance when due and provide receipts; refer financial questions to the appropriate team.

Skills

Inbound calls

Scheduling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Call Center Full-time Regular London, OH, US

2 days ago Requisition ID: 1545

Salary Range: $17.00 To $24.65 Hourly

About Madison Health

Madison Health is a community-focused healthcare organization dedicated to providing compassionate, high-quality care close to home. We believe our employees are the heart of our mission and are committed to fostering a supportive, collaborative workplace where every team member can thrive.

Why Join Madison Health?

• Supportive, team-oriented work environment


• Competitive compensation


• Paid time off and holidays


• Opportunities for professional growth and development


• Meaningful work that makes a difference in our community

Position Summary

As aCall Center Representativeat Madison Health, you will bethefirst point of contact for customers and patients, providing high quality service by answering inbound calls, addressing inquiries, scheduling appointments and testing from referrals, resolving issues and documenting interactions accurately. Ensure that patient information is collected and patients are aware of hospital policies and procedures. Participates in performance improvement activities of the department and daily management of infection prevention and control activities.

This is a full-time position Monday through Friday. Pay is $17.00 an hour.

Key Responsibilities

• Answer inbound calls in a professional, courteous and timely manner. Assist callers with questions, requests, concerns or scheduling needs.


• Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance information and making sure a complete order is secured.


• Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance information and making sure a complete order is secured.


• Consults other departments as appropriate to provide information needed for patient safety and care. Answers incoming calls from departments to make necessary patient status changes in system. Distributes appropriate information to departments as warranted.


• Maintain knowledge of hospital services, systems and updates. Provide accurate information regarding services, policies or procedures.


• Document all customer interactions clearly and accurately in electronic system.


• Resolve customer issues efficiently or elevate to appropriate personnel when needed.


• Meet or exceed performance metrics including call quality, productivity and attendance.


• Collects or makes arrangements to collect co-payments and/or co-insurance due at time of service. Records payments in computer database. Provides a receipt for payment to the patient and Finance Department. Refers patients to Customer Service when financial arrangements need to be made.


• Treats patients and families with dignity and respect. Ensures confidentiality of patient records. Interacts professionally with patients and families and provides explanationsand verbal reassurance as necessary. Follow HIPAA, confidentiality anddata security guidelines.

Required Qualifications

• Education:High school diploma or equivalent


• Experience : Previous experience working in a hospital or healthcare facility preferred.