Patient Service Representative

Chota Community Health Services; Madisonville (TN); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Paid Holidays

401K with Match

Health Insurance

Vision Insurance

Zusammenfassung

Chota Community Health Services is seeking a Patient Service Representative to manage front desk operations, including checking patients in and out, updating insurance and demographic information, and collecting payments. This role collaborates with the care team to support Patient Centered Medical Home goals.

The ideal candidate will have a high school diploma or equivalent and at least one year of office administration experience, with strong communication skills to greet patients, answer

Qualifikationen

• High school diploma or equivalent.
• Minimum one year of office administration experience preferred.

Aufgaben

• Check-in and check-out patients.
• Verify insurance prior to appointments and collect payments.
• Greet patients and visitors, answer phones, and schedule appointments.
• Balance daily collections and reconcile encounters.
• Maintain reception area and coordinate with care teams.

Kenntnisse

Communication

Scheduling

Data entry

PHI handling

Phone etiquette

Teamwork

Ausbildung

High school diploma or equivalent

Office administration experience

Tools

Electronic health records (EHR)

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Madisonville, TN, US

Salary Range: $15.00 To $19.00 Hourly

Position Summary:

The Patient Service Representative works at the front desk, checking patients in and out for their appointments, updating insurance and demographic information, and collecting payments.

Role and Responsibilities

• Participate in Patient Centered Medical Home Care Team collaboration
• Adhere to all policies and procedures
• Greets patients and visitors in a welcoming manner in person and on the phone
• Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times.
• Verify patient insurance prior to appointment to ensure coverage
• Assists patients with insurance questions and registration forms.
• Update patient demographics and other required forms, as needed
• Communicate with patients to setup and schedule optimal appointment times
• Collect and input data into the electronic health record
• Refer to Patient Services, Patient Accounts, and/or Eligibility Assistance Coordinators, as needed
• Task refill requests, patient questions, etc. to the appropriate person, as needed.
• Check-out patients
• Complete patient rescheduling as assigned
• Review encounter and collect additional fees if necessary
• Print patient plan and ensure there are no further questions
• Reconcile encounters to ensure all patient fee tickets have been collected
• Balance daily collections
• Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
• Communicate effectively with the COO patient issues, training needs, insurance discrepancies, and scheduling conflicts
• Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
• Contact transportation services for patients, as needed
• Complete PHI, log as needed
• Scan information into the computer system, as needed
• Regular and predictable attendance
• Ability to cooperate and work well with others
• Attend monthly staff meetings
• Performs other duties as assigned or requested

Qualifications and Education Requirements

• High school diploma or equivalent
• At least one year experience of office administration experience preferred

Preferred Skills

• Ability to walk and alternate between sitting or standing for long periods
• Ability to bend, squat, reach, pushing and pulling
• Ability to lift or carry up to 25 pounds
• Repeating motions that may include wrist, hands and/or fingers
• Keyboarding
• Talking
• Hearing
• Driving
• Communicating with others to exchange information
• Paid Time Off
• Paid Holidays
• 401K with Match
• Health Insurance
• Vision Insurance
• Much More

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.