Patient Services Representative II, OB/GYN

Sutter Health; Sacramento (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Sutter Health is seeking a patient services specialist for its SMF-Sutter Med Foundation- Central site. The role involves greeting patients, verifying information, scheduling appointments, and updating electronic health records.

You will collect payments and guide intake procedures while upholding privacy and safety standards. The position supports daily operations, requires 1-2 years in a similar setting, and emphasizes communication, organization, and teamwork.

Qualifications

• HS diploma or equivalent required.
• 1-2 years in a similar healthcare environment.
• Knowledge of insurance policies and patient billing.
• Ability to interpret data and forms; communicate effectively.
• Proficient with Microsoft Office and standard computer applications.

Responsibilities

• Greet and check-in patients; verify information; schedule appointments; update EHR.
• Facilitate intake procedures and collect payments for services.
• Ensure privacy and safety; follow regulations and procedures.
• May orient other staff and perform department tasks as assigned.
• Travel between Sacramento and Elk Grove locations as needed.

Skills

Insurance basics

Data interpretation

Communication skills

Time management

MS Office

Team collaboration

PHI privacy

Prioritization

Education

HS Diploma or equivalent education/experience

Tools

MS Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SMF-Sutter Med Foundation- Central

Position Overview

* This is a Limited Term position - 26 weeks *

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description

Education

• HS Diploma or equivalent education/experience

Experience

• 1-2 year as typically acquired in a similar environment.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

Travel

• Travel is required as needed between Sacramento and Elk Grove locations.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.