Patient Services Representative - Front Desk - Fremont/Milpitas, CA

Center for Dermatology Cosmetic and Laser Surgery; Fremont (CA); On-site; USD 49,000 - 52,000; Full time

Job summary

Center for Dermatology Cosmetic and Laser Surgery is seeking a Patient Services Representative – Front Desk to manage registration, scheduling, and clinical call coordination across multiple practices and facilities. You will help ensure a smooth patient flow and an exceptional patient experience.

The role includes basic medical office duties, payment collection, insurance verification, and precise record keeping while maintaining a welcoming lobby and timely communication with staff.

Qualifications

• High school diploma or equivalent.
• 0-1 year of customer service, preferably in healthcare or call center.
• Ability to collect payments and verify insurance.
• Proficient with multiple computer systems and MS Office.

Responsibilities

• Greet patients warmly and manage registration and appointment scheduling with strong customer service.
• Accurately triage and route clinical calls to the appropriate departments.
• Assist patients with forms and paperwork for accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive patient experience.
• Identify and escalate patient concerns to the appropriate teams.
• Understand billing processes and the services offered by practitioners.

Skills

Customer service

Multitasking

Communication

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Multiple computer systems

Job description

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is $23.50 - $25 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service and thorough understand of Insurance Verfiication
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:

  • Occasionally required to stand, walk, and sit for extended periods.
  • Use hands to handle objects, tools, or controls; reach with hands and arms.
  • Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
  • Occasionally lift, push, pull, or move up to 20 pounds.

• Vision Requirements:

  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.