Patient Services Representative II

OrthoAtlanta; Locust Grove (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoAtlanta is seeking a dedicated front desk specialist to greet patients, check them in/out, and answer questions about appointments, insurance, or procedures. You will manage the reception area in a fast-paced orthopedic practice.

You will collect co-pays, schedule follow-ups, update EMR data, and coordinate with other facilities for imaging. The role requires excellent communication, attention to detail, and a patient-centered approach.

Qualifications

• High School Diploma or equivalent.
• 4+ years of experience in a medical office or clinical setting.
• Strong customer service skills and a patient-centered approach.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Discretion with patient information.
• Experience with front office leadership, financial reconciliation, and insurance verification preferred.

Responsibilities

• Greet patients, check them in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances; explain policies as needed.
• Schedule appointments and handle incoming calls; ensure timely communication.
• Input and update patient demographics, injuries, insurance, and referrals in the EMR.
• Open/close front office; maintain waiting area; manage reschedules or cancellations.
• Verify insurance eligibility and benefits; coordinate with outside facilities for imaging or referrals.
• Work EMR buckets and support clinical staff with documentation.
• Assist with cash drawer reconciliation, deposits, and billing charge entry for end-of-day reporting.

Skills

Customer service

EMR systems

Verbal communication

Written communication

Attention to detail

Organizational skills

Discretion with patient data

Insurance verification

Epic EMR

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

What You’ll Do

• Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting

A Great Fit If You…

• Thrive in a fast-paced, people-facing environment
• Communicate clearly and compassionately with patients and staff
• Balance multiple responsibilities with professionalism and accuracy
• Take ownership of front-desk operations and enjoy solving challenges
• Work independently while contributing to a strong, team-first culture

What You’ll Need

• High School Diploma or equivalent
• 4+ years of experience in a medical office or clinical setting
• Strong customer service skills and a patient-centered approach
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Excellent verbal and written communication skills
• High attention to detail, strong organizational skills, and discretion with patient information
• Experience with front office leadership, financial reconciliation, and insurance verification preferred

Why OrthoAtlanta?

• Join a trusted and growing orthopedic practice
• Work with a collaborative and supportive clinical team
• Gain experience in a high-volume specialty setting
• Make a meaningful impact on patient care and experience every day