Patient Services Representative II

Sutter Health; Antioch (CA); Sur place; USD 44 000 - 62 000; Plein temps

Résumé du poste

Sutter Health in Berkeley, CA is seeking a patient access professional to welcome patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). The role involves intake procedures, collecting payments, and ensuring PHI privacy according to policies and laws.

This full-time position requires 1 year of relevant experience, HS diploma or equivalent, and basic insurance/billing knowledge.

Qualifications

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsabilités

• Greets and checks-in patients, verifies information, schedules appointments, and updates the EHR.
• Facilitates intake procedures and collects payments for services.
• Ensures privacy and safety while delivering patient care and adheres to regulations.
• May orient other staff to the department and perform specific tasks as needed.

Connaissances

Insurance knowledge

Billing understanding

Communication skills

Time management

Microsoft Office

PHI privacy

Team collaboration

Data interpretation

Formation

HS Diploma or equivalent

Description du poste

Open Full-time 32.16–45.02 USD per hour as stated in the posting

Open — Sutter Health has a posting for this job. Posted 12 Nov 2026.

This posting

Posted 12 Nov 2026 · Full-time · 32.16–45.02 USD per hour as stated in the posting

About this job

We are so glad you are interested in joining Sutter Health!

Organization: SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Location: Primary location is Berkely, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Orinda, Albany, Castro Valley, Oakland, Richmond, Lafayette, Antioch, Solano, and Brentwood.

Schedule: Varied 8-hour day shifts ranging between 6:45 AM – 8:15 PM, including weekends and holidays as needed, (subject to change).

Job Description

Education

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.

Skills and Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday, Variable

Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.