Patient Service Representative II

Sutter Health; Vallejo (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

Sutter Health in Vallejo, CA is hiring a Front Desk/Patient Access Clerk to greet patients, verify information, schedule visits, and update the Electronic Health Record (EHR). This role ensures smooth intake and accurate billing while delivering courteous service in a busy outpatient setting.

Primary location is Vallejo with travel to other SEBMF locations as needed. HS diploma and 1 year of relevant experience required; strong communication and computer skills are essential for success.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Knowledge of patient billing and insurance processes.

Responsibilities

• Greets and checks-in patients at intake.
• Verifies patient information and schedules appointments.
• Updates the Electronic Health Record (EHR) and collects payments.
• Facilitates intake forms and insurance documentation.
• Maintains privacy of PHI and adheres to regulations.
• Communicates clearly with patients and healthcare staff.

Skills

Insurance policies & billing

Patient communication

Time management

MS Office

Data interpretation

PHI privacy

Team collaboration

EHR software

Education

HS Diploma or equivalent

Tools

EHR system

Job description

Organization

SEBMF-East Bay Medical Foundation

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Location

Primary location is Vallejo, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Orinda, Albany, Castro Valley, Oakland, Berkeley, Richmond, Lafayette, Antioch, Solano, and Brentwood.

Education

HS Diploma or equivalent education/experience. Equivalent experience will be accepted in lieu of the required degree or diploma.

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Day/Evening

Schedule

Full Time

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.