Patient Services Representative, FT, Strand

Novant Health Urgent Cares; Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid life insurance

Employer-matched 403(b)

Employer-matched HSA

Short- and long-term disability insurance

Generous PTO package

Employee Assistance Program (EAP)

Job summary

Novant Health Urgent Cares is seeking a full-time Patient Service Representative in Surfside Beach, SC. The ideal candidate will greet patients, assist with paperwork, and manage patient demographics while ensuring high-quality service. Responsibilities include verifying insurance, collecting payments, and maintaining cleanliness. Candidates should have a high school diploma and effective communication skills. Benefits include medical, dental, vision insurance, and generous PTO. The position requires 12-hour shifts and weekend availability.

Qualifications

• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.
• Previous experience working in a patient services representative position.

Responsibilities

• Greets patients and ensures that the sign-in process is completed.
• Informs patients of approximate wait time and explains any elongated waiting periods.
• Verifies patient insurance eligibility and collects co-payments.

Skills

Effective verbal and written communication skills

Medical terminology knowledge

Ability to reflect mission, vision, and values

Education

High School diploma or equivalency

Job description

Position Overview

Novant Health Urgent Care is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, ensures the accuracy of patient demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and acts as necessary.
• Greets patients and ensures that the sign‑in process is completed.
• Informs patients of the approximate wait time and explains any elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or internet; collects co‑payments; corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up‑front area.
• When needed, refers patients to the billing department for assistance after research by center.
• Performs daily balancing (proofing/posting); takes deposits to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees; maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12‑hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

Ideal Candidate

• Previous experience working in a patient services representative position.

Benefits

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer‑paid life insurance
• Employer‑matched 403(b)
• Free urgent care visits with PPO insurance
• Employer‑matched HSA
• Short‑ and long‑term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth
• Competitive wages with annual market data review

Location & Details

Location: Surfside Novant Health Urgent Care Center, Myrtle Beach, SC

Job Id: 8755

# of Openings: 1

Status: Full‑Time