Patient Services Representative, FT, Murrells Inlet

Novant Health Urgent Cares; Murrells Inlet (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid life insurance

Generous PTO package

Numerous career growth opportunities

Competitive wages

Incentive Pay Program

Job summary

Novant Health Urgent Cares is seeking a patient service representative (PSR) to provide exceptional support to our patients. The PSR will greet patients, manage paperwork, and maintain office standards while ensuring accurate patient information entry and co-payment collection.

Our ideal candidate will possess great communication skills and medical knowledge. We offer a competitive benefits package, including medical, dental, vision insurance, generous PTO, and career growth opportunities.

This is a full-time position based in Murrells Inlet, SC, with a sign-on bonus of $500 available for new hires.

Qualifications

• Previous experience working as a patient services representative is ideal.
• Willing to work 12-hour shifts and weekends.
• Ability to perform duties that may involve lifting up to 20 lbs.

Responsibilities

• Greet patients and complete the sign-in process.
• Verify patient insurance eligibility and collect co-payments.
• Maintain cleanliness of the front area and assist with training new employees.

Skills

Effective verbal and written communication skills

Medical terminology knowledge

Ability to reflect mission and values

Education

High school diploma or equivalency

Job description

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and ensures the front office appearance. The PSR also ensures accurate patient demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognize patient distress and take action as necessary.
• Greet patients and ensure the sign‑in process is completed; inform patients of approximate wait times.
• Verify patient insurance eligibility via telephone, fax, or Internet, collect co‑payments, and correct patient demographics.
• Answer incoming calls and schedule appointments as needed.
• Maintain cleanliness of counters, trash, and front area.
• Refer patients to the billing department when needed.
• Perform daily balancing activities (proofing/posting) and deposit funds to bank as needed.
• Copy patient medical records and send when requested.
• File charts, including ladder use and lifting up to 20 lbs.
• Assist in training new employees and maintain compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Complete PSR career development program within the first year.
• Other duties as assigned.

What You Bring

• High school diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12‑hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have previous experience working in a patient services representative position.

Benefits

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options.
• Employer‑paid life insurance.
• Employer‑matched 403(b).
• Free urgent care visits with PPO insurance.
• Employer‑matched HSA.
• Short‑ and long‑term disability insurance.
• Generous PTO package.
• Employee Assistance Program (EAP).
• Numerous opportunities for career growth.
• Competitive wages with annual market data review.
• Incentive Pay Program.
• Continuing Education Reimbursement.
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program.
• UpToDate Subscription.
• 403(b) with 100% vested match.
• Health Reimbursement Account.
• Flexible Spending Account.
• Short term and Long‑term Disability.
• Whole and Term Life Insurance.
• Great working environment.

Location: Murrells Inlet, SC

Job Id: 8802

# of Openings: 1

Status: Full‑Time

Sign‑On Bonus: $500 for new PSRs in the Beach Region (for a limited time).