Patient Services Representative, FT, Market Common

Novant Health Urgent Cares; Market Common District (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer‑paid life insurance

Employer‑matched 403(b)

Generous PTO package

Employer‑matched HSA

Employee Assistance Program (EAP)

Job summary

Novant Health Urgent Care is seeking a Patient Service Representative (PSR) for their Market Common location in South Carolina. In this role, you will welcome patients, manage paperwork, and ensure a smooth experience for visitors.

The ideal candidate will possess a high school diploma and knowledge of medical terminology, with excellent communication skills. Join a team dedicated to providing exceptional healthcare and enjoy benefits such as health insurance and generous PTO.

Qualifications

• High School diploma or equivalent education.
• Knowledge of medical terminology is preferred.
• Ability to work 12-hour shifts and weekends.

Responsibilities

• Greets patients and assists with paperwork and sign-in process.
• Verifies patient insurance eligibility and collects co-payments.
• Schedules appointments and manages front office appearance.

Skills

Effective verbal and written communication skills

Medical terminology knowledge

Education

High School diploma or equivalency

Job description

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. Non‑medical management and administrative services for Novant Health Urgent Care are based in our Columbia, South Carolina office location. For decades, we have been committed to providing exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Join Our Care Teams!

As the largest urgent care group in South Carolina, Novant Health Urgent Care (formerly Doctors Care) has served quality urgent and family care to communities across South Carolina for more than 40 years. We provide exceptional healthcare to patients of all ages and conditions, making it easy to get the right care, right away.

Join our team of medical professionals and become a part of the preferred urgent care provider in South Carolina.

Novant Health Urgent Care centers are open evenings and weekends. They are staffed by licensed physicians, physician assistants, nurse practitioners, licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists, and administrative support staff.

The Best Place for Care. The Best Place to Work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer‑paid life insurance
• Employer‑matched 403(b)
• Free urgent care visits with PPO insurance
• Employer‑matched HSA
• Short‑ and long‑term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

We are always looking for passionate, talented individuals to join our care teams.

Apply today and take a step towards a rewarding career with Novant Health Urgent Care.

Location: Market Common

Myrtle Beach, SC

Job Id:8784

# of Openings:1

Location: Market Common Novant Health Urgent Care

Status:Full‑Time

For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!

How It Works:

Employees are new hires to Novant Health Urgent Care and PT.

Qualifying employee is hired and completes their 90‑day introductory period.

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia‑based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long‑term Disability
• Whole and Term Life Insurance
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists our patients with paperwork, maintains the sign‑in sheet, and oversees the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign‑in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.

We will never initiate contact with you by text message. We will only contact you by phone or email. If you receive a communication that you believe to be suspicious or fraudulent, please forward it to us immediately at [e-mail].