Hilton Head Patient Services Representative FT

Novant Health Urgent Cares; Hilton Head Island (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-matched 403(b)

Generous PTO package

Employee Assistance Program

Job summary

Novant Health Urgent Care in Hilton Head Island, SC is seeking a Patient Service Representative to join our front office team. The PSR greets patients, assists with paperwork, maintains the sign-in sheet, and ensures the accuracy of patient demographics, enters charges into the system, and collects co-payments as needed.

The ideal candidate has a High School diploma or equivalency, medical terminology knowledge, and is willing to work 12-hour shifts and weekends, with flexibility to work at

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

Responsibilities

• Greets patients and ensures that the sign-in process is completed.
• Verifies patient insurance eligibility via telephone, fax, or Internet; collects co-payments.
• Answers incoming calls and schedules appointments as needed.
• Balances daily postings and takes deposits as needed.
• Copies patient medical records and sends them out when requested.
• Cleans counters, waiting area, and front office as needed.
• Assists in training new employees and maintains compliance with company policies.
• Completes PSR career development program within the first year of employment.
• Other duties as assigned.

Skills

Medical terminology knowledge

Education

High School diploma or equivalency

Job description

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. Non-medical management and administrative services for Novant Health Urgent Care are based in our Columbia, South Carolina office location. For decades, we have been committed to providing exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

As the largest urgent care group in South Carolina, Novant Health Urgent Care (formerly Doctors Care) has served quality urgent and family care to communities across South Carolina for more than 40 years. We provide exceptional healthcare to patients of all ages and conditions, making it easy to get the right care, right away.

Join our team of medical professionals and become a part of the preferred urgent care provider in South Carolina.

Novant Health Urgent Care centers are open evenings and weekends. They are staffed by licensed physicians, physician assistants, nurse practitioners, licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists, and administrative support staff.

The Best Place for Care. The Best Place to Work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer-paid life insurance
• Employer-matched 403(b)
• Free urgent care visits with PPO insurance
• Employer-matched HSA
• Short- and long-term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

Location

Hilton Head

Hilton Head Island, SC

Job Id: 8854

# of Openings: 1

Status: Full-Time

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists our patients with paperwork, maintains the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system, and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign-in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work 12-hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skillsAbility to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.