FT Patient Services Rep - Weekdays, Growth

UPMC; Carlisle (Cumberland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Carlisle is hiring a full-time Patient Service Representative to support the UPMC Magee Ob/Gyn Specialists office. You will greet patients, assist with check-in, collect payments, verify insurance, and schedule follow-up appointments.

This role offers weekday hours 8:00am to 4:30pm, no weekends or holidays, and occasional travel up to 25% to support the Mechanicsburg office. Growth opportunities and comprehensive benefits enhance a welcoming team environment.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.

Job description

UPMC in Carlisle is hiring a full-time Patient Service Representative to support the UPMC Magee Ob/Gyn Specialists office. You will greet patients, assist with check-in, collect payments, verify insurance, and schedule follow-up appointments.

This role offers weekday hours 8:00am to 4:30pm, no weekends or holidays, and occasional travel up to 25% to support the Mechanicsburg office. Growth opportunities and comprehensive benefits enhance a welcoming team environment.