Patient Access Representative - Float

Twin County Regional Healthcare - Duke LifePoint Healthcare; Galax (VA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Tuition assistance

Job summary

Twin County Regional Healthcare, part of Lifepoint Health, seeks a Patient Access Representative to join our team. You will verify benefits, collect deposits and explain patient rights, while delivering exceptional customer service in a fast-paced setting.

The role requires a high school diploma or equivalent; associate degree is a plus. Strong communication and computer skills are essential, with weekend night availability for a float/full-time position.

Qualifications

• Applicants should have a high school diploma or equivalent.
• Associate's degree preferred.
• Computer proficiency required.
• Medical terminology experience preferred.
• Billing and/or collection experience preferred.
• Excellent customer service and telephone skills are a must.

Responsibilities

• Verifies insurance benefits, eligibility, and obtains insurance authorizations when necessary.
• Collects deposits, co-pays, and deductibles.
• Educates patients and families regarding patient rights, advanced directives, and distributes patient guides.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

Skills

Customer service

Telephone skills

Computer proficiency

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Schedule: Full Time Variable Shifts. 8-12hr shifts. Must be available to work weekend nights (Sat/Sun)

Job Location Type: Float position.

Pay Range: $14.41-$17.79 per hour.

Your Experience Matters

Twin County Regional Healthcare is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You Will Contribute

A Patient Access Representative who excels in this role:

• Verifies insurance benefits, eligibility, and obtains insurance authorizations when necessary.
• Collects deposits, co-pays, and deductibles.
• Educates patients and families regarding patient rights, advanced directives, and distributes patient guides.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period. Tailored benefit options for part-time and PRN employees, and more.

Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities.

What we are looking for:

Applicants should have a high school diploma or equivalent.

• Associate's degree preferred.
• Computer proficiency required.
• Medical terminology experience preferred.
• Billing and/or collection experience preferred.
• Excellent customer service and telephone skills are a must.

EEOC Statement

Twin County Regional Healthcare is an Equal Opportunity Employer. Twin County is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.