Patient Services Representative - Diagnostics

Healthstartn; Morristown (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Healthstartn in Morristown, TN is seeking a full-time PSR/clerical member to greet patients, verify demographics and insurance, and prepare medical records for daily appointments.

The role requires handling appointment schedules, co-pays, referrals, and EMR (Athena). You will support a busy clinic team and respond to calls with courteous service.

Qualifications

• Must demonstrate current competencies such as typing or data entry.
• Knowledge of clinic/medical practice procedures.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer service principles and techniques.
• Capable of screening and directing calls courteously.
• Able to work as a clinic liaison under stress.

Responsibilities

• Greets and registers patients in a prompt, pleasant, and courteous manner.
• Verifies demographics and insurance information.
• Prepares patient medical records for daily appointments.
• Updates patient profiles.
• Files histories, labs, and other information in records.
• Maintains and updates appointment schedules and confirms appointments.
• Collects co-pays and balances and balances drawer daily.
• Handles patient referrals.
• Familiar with EMR (Athena).
• Answers calls and provides information as directed.
• Assists other staff as directed.
• Attends required meetings.

Skills

Typing/Data entry

Customer service

Phone screening

Clerical procedures

Stress management

Lifting 30-50 lbs

Team player

Education

High School Diploma or equivalent

Tools

Athena EMR

Phone system

Copiers & fax machines

Job description

Job Category: PSR/Clerical

Requisition Number: PATIE002059

• Posted : July 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office
Corporate Office
420 West Morris Blvd
Suite 400A
Morristown, TN 37813, USA

Downtown Mall Office
Corporate Office
420 West Morris Blvd
Suite 400A
Morristown, TN 37813, USA

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.