Patient Services Representative - Jefferson Family Physicians

Ultipro; Dandridge (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

401(K) matching

Life and Disability

Paid time off

Job summary

Jefferson Family Physicians is seeking a Patient Services Representative to greet and register patients, verify information, and prepare records for daily appointments. The role requires maintaining accurate patient data, managing schedules, and handling co-pays with a courteous, service-oriented approach.

On-site position offering benefits typical of medical offices, including EMR familiarity (Athena) and collaboration with clinic staff to ensure smooth patient flow and outstanding service.

Qualifications

• High School Diploma or Equivalent.
• Experience with medical office procedures is a plus.
• Proficient data entry and keyboarding skills.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify demographics and insurance information in the patient record.
• Prepare patient medical records for daily appointments.
• Update patient profiles and maintain records.
• Manage appointment schedules and confirm visits; handle cancellations/no-shows.

Skills

Typing

Customer service

Phone system

Data entry

Team player

Education

High School Diploma or Equivalent

Tools

Athena EMR

Job description

Patient Services Representative - Jefferson Family Physicians

Job Category: PSR/Clerical

Requisition Number: PATIE002083

• Posted : September 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

• Medical
• Vision
• 401(K) matching
• Life and Disability
• Paid time off

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.