Patient Services Representative / Comprehensive Care and Wellness

HealthStar; Morristown (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthStar is seeking a Patient Services Representative for its Morristown, TN location. This on-site, full-time role handles patient check-in, insurance verification, and medical record preparation, ensuring accurate data and smooth daily operations.

Responsibilities include updating patient profiles, scheduling coordination, collecting co-pays, answering calls, and serving as a clinic liaison. Strong customer service and data-entry skills are essential.

Qualifications

• Typing or data entry proficiency.
• Knowledge of clinic/medical practice procedures.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer service principles and techniques.

Responsibilities

• Greets and registers patients promptly and courteously.
• Verifies demographics and insurance information in the medical record.
• Prepares patient medical records for daily appointments.
• Updates patient profiles.
• Files medical histories, labs, and other information in records.

Skills

Typing/Data entry

Customer service

Phone system handling

Office teamwork

Lifting 30-50 pounds

Education

High School Diploma or Equivalent

Tools

Athena EMR

Job description

Patient Services Representative / Comprehensive Care and Wellness

Job Category: PSR/Clerical

Requisition Number: PATIE002095

• Full-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office
Corporate Office
Morristown, TN 37813, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• In person regular and punctual attendance.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Equal Opportunity Employer
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