Patient Services Representative / Mammography Secretary

HealthStar; Morristown (TN); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Ultipro in Morristown, TN, is seeking a Full-Time Medical Receptionist (PSR/Clerical) to greet patients, verify information, and manage records at a busy downtown clinic.

The role requires on-site availability, strong data entry and customer service, plus EMR knowledge (Athena). You will coordinate scheduling, handle payments, and support the care team daily.

Qualificações

• High School Diploma or Equivalent required.
• Medical front desk experience preferred.
• Knowledge of EMR systems (Athena) and scheduling tools.
• Strong data-entry and typing skills required.
• Excellent phone etiquette and customer service.

Responsabilidades

• Greet and register patients in a prompt, courteous manner.
• Verify demographics and insurance information in patient records.
• Prepare and organize patient medical records for daily appointments.
• Update patient profiles and ensure records are complete.
• File histories, labs, and correspondence in proper order in records.
• Schedule appointments in Avreo and Athena; confirm time slots 2–3 days ahead.
• Collect co-pays and balance drawer daily; assist with referrals as needed.
• Release records per policy and respond to patient inquiries or requests.

Conhecimentos

Customer service

Data entry

Typing

Phone etiquette

Teamwork

Lifting 30-50 lbs

Formação académica

High School Diploma or Equivalent

Ferramentas

Athena EMR

Avreo Scheduling

Descrição da oferta de emprego

Job Category: PSR/Clerical

Requisition Number: PATIE002087

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office
Corporate Office
Morristown, TN 37813, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Ensure patient appointments are scheduled in both Avreo and Athena and in correct time slots 2-3 days in advance prior to the appointment date.
• Check records for prior screenings and flag so the Mammographer know there is prior screenings on file.
• Ensure all diagnostic orders, prior images and reports are correct before they are turned into the Mammo Office.
• Assisting other staff as directed.
• Other job functions as directed.
• Attend meetings as required.
• In person regular and punctal attendance.
• Release medical records via paper or disk per practice policy.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests

Qualifications: Education:

High School Diploma or Equivalent

Licenses and Certifications:

None

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
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