Patient Services Representative - Merchants Greene

Healthstartn; Morristown (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Healthstartn in Morristown, TN is looking for a Patient Services Representative to greet patients and manage records. Responsibilities include verifying patient information, ensuring appointment accuracy, and maintaining a courteous demeanor while handling phone calls. Candidates should have strong customer service skills and a High School Diploma or equivalent. Knowledge of EMR systems and the ability to handle stressful situations are essential for this role.

Qualifications

• Demonstrates current competencies such as typing or data entry.
• Familiar with phone system, copiers, and fax machines.
• Can screen and direct calls in a courteous and expeditious manner.

Responsibilities

• Greets and registers patients in a prompt and courteous manner.
• Verifies necessary information in the patient record.
• Maintains and updates appointment schedules.

Skills

Typing or data entry

Knowledge of clinic/medical practice procedures

Customer service skills

Ability to screen and direct calls

Calm under stress

Teamwork abilities

Education

High School Diploma or Equivalent

Tools

EMR (Athena)

Job description

Patient Services Representative - Merchants Greene

Job Category: PSR/Clerical

Requisition Number: PATIE002029

Merchants Green Office, Merchants Greene Clinic, 4138 Durham Landing, Morristown, TN 37814, USA

Responsibilities

• Greets and registers patients in a prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Prepares patient medical records for daily appointments.
• Updates patient profiles.
• Files medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates appointment schedules, ensures patients are scheduled properly and appointments are confirmed, and posts all cancelled, rescheduled, or no‑show appointments.
• Collects all co‑pays and small balances and balances the drawer daily.
• Manages patient referrals.
• Demonstrates knowledge of EMR (Athena).
• Answers telephone, screens calls and provides information as directed.
• In person regular and punctual attendance.
• Assists other staff as directed.
• Completes other job functions as directed.
• Attends meetings as required.

Skills & Abilities

• Demonstrates current competencies such as typing or data entry.
• Has knowledge of clinic/medical practice procedures related to all medical operations.
• Familiar with phone system, copiers, and fax machines.
• Skills in customer service and maintains a pleasant and courteous demeanor while dealing with all callers; serves as a clinic liaison.
• Can screen and direct calls in a courteous and expeditious manner.
• Responds calmly and effectively to stressful or emergency situations.
• Works cooperatively as a member of office staff and team.
• Capable of lifting 30‑50 pounds.

Mental & Physical Requirements

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications

Education

High School Diploma or Equivalent

Equal Opportunity Employer
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