Patient Services Representative / Premier Medical

Healthstar Physicians, P.C.; Newport (TN); On-site; USD 29,000 - 38,000; Full time

Job summary

Healthstar Physicians, P.C. is seeking a PSR/Clerical professional at Healthstar Premier Medical in Newport, TN. The role requires greeting patients, verifying information, preparing medical records, and handling referrals and payments.

The position is full-time and on-site with responsibilities spanning scheduling, records management, and coordinating with clinic staff to ensure smooth daily operations.

Qualifications

• Typing or data entry competency.
• Knowledge of clinic/medical practice procedures.
• Knowledge of phone systems, copiers and fax machines.
• Customer service principles and courteous communication.
• Screening and directing calls efficiently.
• Calm handling of stressful situations.
• Ability to work in a team environment.
• Ability to lift 30–50 pounds.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify demographics and insurance information.
• Prepare patient medical records for daily appointments.
• Update patient profiles and maintain records.
• File histories, labs, and correspondence in order.
• Manage appointment scheduling and confirmations.
• Collect co-pays and balances, balance drawer daily.
• Handle patient referrals and EMR entries.

Skills

Typing/Data entry

Clinic procedures

Phone system

Customer service

Call screening

Stress management

Teamwork

Lifting 30-50 lbs

Education

High School Diploma or Equivalent

Tools

Athena EMR

Job description

Job Category: PSR/Clerical

Requisition Number: PATIE002078

• Full-Time
• On-site

Locations

Showing 1 location

Healthstar Premier Medical
Newport, TN 37821, USA

Description

Essential Functions:

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities:

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements:

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications:

Education

High School Diploma or Equivalent

Equal Opportunity Employer
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