Patient Services Representative - CCP Wexford

UPMC; Wexford (Allegheny County); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

UPMC Children's Community Pediatrics in Wexford, PA is hiring a Full-Time Patient Services Representative to support the office operations and weekend/evening hours. You will greet patients, assist with check-in, collect copayments, and update information, while also scheduling follow-ups and helping families navigate services.

In this role you will register patients in Biometrics, promote the MyUPMC portal, verify insurance, obtain consent signatures, and ensure HIPAA compliance.

Qualifications

• Completion of high school or equivalent.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Experience with Medipac, Epic, or other health records systems preferred.
• Proficient typing skills and basic computer skills.

Responsabilités

• Greet patients, assist with check-in, collect copayments, and update information.
• Schedule follow-up appointments and connect patients to services.
• Support patients in navigating the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.
• Weekend and evening availability to support hours of operation.

Connaissances

Customer service experience

Typing speed

Office software proficiency

Formation

High school diploma or equivalent

Outils

Epic

Medipac

MyUPMC portal

Description du poste

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Wexford.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.

• Scheduling: Arrange follow-up appointments and connect patients to services.

• Support: Help patients navigate the healthcare system and provide clear instructions.

• Technology: Register patients in Biometrics and promote MyUPMC portal.

• Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.

• Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.

• Admin Tasks: Handle phone calls, scan records, and perform office duties.

• Completion of high school or equivalent.

• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.

• Two years of experience in a medical, billing, fiscal, or customer service role preferred.

• Knowledge of medical terminology preferred.

• Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

• Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran