Patient Services Representative - Bilingual (preferred) | Full-Time

The Staff Pad; Pomona (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Holiday & Sick Leave

Employee Assistance Program

Life Insurance

Tuition Reimbursement

403(b) Retirement with 6% match

Job summary

The Staff Pad in Pomona, CA is hiring Customer Service Representatives to greet patients and visitors, manage check-in, verify information, process payments, and help with enrollment in programs. This full-time front-office role emphasizes courtesy, accuracy, and HIPAA compliance.

You will work with a diverse patient population, speak English and Spanish ideally, handle insurance and demographic data in the EMR, and support the care team with strong communication and teamwork.

Qualifications

• Strong computer skills including keyboarding, Windows, and accurate data entry.
• Bilingual in English and Spanish preferred.
• Exceptional patient relations and interpersonal skills.
• Ability to work effectively with diverse populations.

Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile.
• Greet and assist patients and visitors promptly, courteously, and professionally.
• Verify patient eligibility and assist with enrollment in programs.
• Update patient demographics, insurance, and EMR data accurately.
• Collect payments and follow cash-handling procedures.
• Notify back-office staff when patients complete check-in and confirm appointments.

Skills

Keyboarding

Windows

Data entry

Bilingual English/Spanish

Interpersonal skills

Job description

Pomona, United States | Posted on 09/14/2026

We are seeking dependable Customer ServiceRepresentatives to deliver exceptional service and enhance the patientexperience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Clinic Manager, the CustomerService Representatives are responsible for greeting and assisting patients andvisitors with courtesy, professionalism, and respect while creating a positivefirst impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitorswith a warm, friendly smile
  
• Greet and assist all patients andvisitors promptly, courteously, and professionally
  
• Treat patients, visitors, and staff withdignity, kindness, and compassion
  
• Deliver exceptional customer service toenhance the patient and staff experience
  
• Support smooth patient flow by promptlycompleting check-in and communicating next steps
  
• Verify patient eligibility and assistwith enrollment in additional programs based on program qualifications
  
• Verify and update patient demographics,insurance, and other required information in the EMR
  
• Collect payments and follow cash-handlingprocedures established by the Finance Department
  
• Obtain required patient documentation,including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
  
• Assist patients with completing requiredforms
  
• Notify back-office care team memberswhen patients complete the check-in process
  
• Confirm appointments & follow up onappointment no-shows as directed
  
• Maintain assigned program logs asdirected by the Clinic Manager
  
• Actively participate in assigned careteam meetings
  
• Complete assigned clinic closing duties,including securing the facility at the end of the shift
  
• Maintain a safe, comfortable environmentfor patients, families, and staff
  
• Follow HIPAA standards and maintainstrict patient confidentiality
  
• Perform other duties andresponsibilities as assigned
  

What We Are Looking For

Skills and Attributes

• Strong computer skills, includingkeyboarding, Windows, and accurate data entry
  
• Bilingual in English and Spanishpreferred
  
• Exceptional patient relations andinterpersonal skills
  
• Ability to work effectively with diversepopulations
  

What You Can Expect

• Fast-paced clinic front-officeenvironment
  
• Frequent interaction with patients,visitors, and staff
  
• Shared office space with extendedcomputer use
  
• Occasional travel to clinic andmeeting locations within the service area
  

Compensation and Benefits:

• Competitive Pay
  
• Medical, Dental and Vision Insurance
  
• Holiday Vacation and Sick Leave
  
• Employee Assistance Program
  
• Life Insurance (Basic + Voluntary)
  
• Tuition Reimbursement
  
• 403(b) Retirement plan with 6% match
  

If you are a compassionate, service-mindedprofessional who enjoys helping others and creating positive patientexperiences, we’d love to hear from you. Join a team where your dedication andattention to detail help patients feel welcomed, supported, and cared for atevery visit.