Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

The Staff Pad; Village of Pomona (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday Leave

EAP

Life Insurance

Tuition Reimbursement

403(b) Match

Job summary

The Staff Pad in Pomona, CA is partnering with a health center to hire a Customer Service Representative for their Dental Clinic. You will ensure a welcoming, timely, and accurate check-in, greet patients, verify eligibility, and assist with insurance/documentation while upholding HIPAA standards.

Join a fast-paced front-office team, provide exceptional service to patients and staff, and help maintain smooth clinic operations.

Qualifications

• 1-2 years’ experience working in dental office.
• Strong computer skills, including key boarding, Windows, and accurate data entry.
• Bilingual in English and Spanish preferred.
• Exceptional patient relations and interpersonal skills.
• Ability to work effectively with diverse populations.

Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile.
• Greet and assist all patients and visitors promptly, courteously, and professionally.
• Treat patients, visitors, and staff with dignity, kindness, and compassion.
• Deliver exceptional customer service to enhance the patient and staff experience.
• Support smooth patient flow by promptly completing check-in and communicating next steps.
• Verify patient eligibility and assist with enrollment in additional programs.
• Verify and update patient demographics, insurance, and other required information in the EMR.
• Collect payments and follow cash-handling procedures.
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards.
• Assist patients with completing required forms.
• Notify back-office care team members when patients complete the check-in process.
• Confirm appointments & follow up on appointment no-shows as directed.
• Maintain assigned program logs and participate in care team meetings.
• Complete assigned clinic closing duties, including securing the facility.
• Follow HIPAA standards and maintain patient confidentiality.
• Perform other duties and responsibilities as assigned.

Skills

Dental Office Experience

Bilingual English/Spanish

Data Entry

Customer Service

Tools

EMR Software

Windows

Keyboarding

Job description

Pomona, United States

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.

We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check-in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash-handling procedures established by the Finance Department
• Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back-office care team members when patients complete the check-in process
• Confirm appointments & follow up on appointment no-shows as directed
• Maintain assigned program logs as directed by the Clinic Manager or doctor
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

What We Are Looking For

Experience, Skills and Attributes

• 1-2 years’ experience working in dental office
• Strong computer skills, including key boarding, Windows, and accurate data entry
• Bilingual in English and Spanish preferred
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

What You Can Expect

• Fast-paced clinic front-office environment
• Frequent interaction with patients, visitors, and staff
• Shared office space with extended computer use
• Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits:

• Competitive Hourly Pay
• Medical, Dental and Vision Insurance
• Holiday Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match