Patient Services Representative - Bilingual

To Help Everyone Health & Wellness Centers; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

T.H.E. Health and Wellness Centers in South Los Angeles is seeking a Patient Services Representative to greet patients, collect paperwork, and input data into the EMR.

You will screen patients before exams and explain enrollment options, including HWLA, Medi-Cal, and sliding fee programs. The role requires a high school diploma, 6 months hospital financial screening or 1 year front office clerical, strong communication, and bilingual Spanish.

Qualifications

• High School Diploma or equivalent.
• 6 months hospital financial screening experience or 1 year front office clerical.
• Ability to work with diverse populations.
• Excellent oral and written communication skills.
• Experience using an EMR system is desirable.
• Spanish language proficiency required.

Responsibilities

• Greet patients professionally and friendly.
• Provide and explain paperwork for appointments.
• Input patient information into computer/EMR.
• Screen patients prior to examination and verify data.
• Explain enrollment options (e.g., HWLA, Medi-Cal, sliding fee).
• Assist with enrollment and follow-up on pending/denied cases.
• Provide billing/payment information and collect payments when needed.
• Coordinate with billing and other departments as needed.
• Prepare reports and maintain program records.
• Support front desk, telephone inquiries, and appointment desk.

Skills

Bilingual Spanish

Communication skills

Organizational skills

Computer proficiency

Education

High School Diploma or equivalent

Health-care front office experience

Tools

EMR system

Job description

Job Description

Job Description

Position Summary: Under the direction of the Patient Services Manager, the Patient Services Representative shall receive patients and process necessary paperwork for their visits.

Essential Duties and Responsibilities:

• Greet all patients in a professional and friendly manner.
• Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment.
• Utilize provided computer and software to input information and record all visits.
• Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct.
• Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee.
• Perform income verification.
• Perform status verification when appropriate.
• Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required.
• Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients.
• Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
• Prepares all related reports and maintains files, data bases and other program records.
• Serves as a liaison/super-user to HWLA
• Monitor changes and modifications to the HWLA program
• Ensure all HWLA applications are complete and submitted
• Provide training and updates to team members
• Make recommendations to improve enrollment processes
• Facilitate completion of special projects related to HWLA
• Provide coverage for front desk, telephone reception and/or appointment desk.
• Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required.
• Provide financial responsibility information to callers as need arises.
• Assist the billing department when needed
• Attend outside meetings
• Other duties as assigned.

Education and Qualifications Requirement:

• High School Diploma or equivalent
• A minimum of 6 months working in hospital conducting financial screening or working in a community clinic conducting financial screening and/or one (1) year front office clerical required.
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Excellent oral and written communication skills
• Excellent organizational skills
• Computer proficiency
• Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
• Bilingual required (Spanish)

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.

We are an Equal Opportunity Employer.

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.We are an Equal Opportunity Employer.