Patient Service Representative

La Clinica; Medford (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement savings plan with company match

Flexible Spending Accounts and Health Savings Account

Wellness programs such as cooking, Zumba, yoga, and gardening

Personal and professional development workshops

Job summary

La Clinica in Medford, Oregon is seeking a Patient Service Representative to provide frontline support to patients. This role involves welcoming patients, collecting essential information, and coordinating with healthcare providers. The ideal candidate is bilingual in English and Spanish, possesses excellent communication skills, and has experience in a medical or high-contact setting. The position offers comprehensive benefits, including medical, dental, and wellness programs, emphasizing personal and professional development.

Qualifications

• Patient service representatives must have excellent communication skills.
• Experience in a medical office or high volume direct public contact setting is necessary.
• Bilingual in English and Spanish is required.

Responsibilities

• Provide paperwork and verbal instructions to patients.
• Collect confidential patient information for federal reporting.
• Check-in patients for scheduled appointments.
• Maintain an organized front office environment.
• Conduct outreach efforts for patient connections.

Skills

Bilingual/bi-literate skills in English and Spanish

Excellent interpersonal communication

Problem-solving skills

Skills to intervene and promote reconciliation

Skilled at using electronic health records (EPIC)

Education

High school diploma or GED

BLS healthcare provider certification

Experience in a medical office or public contact setting

Job description

Overview

Full Time | Hourly

Build your career at La Clinica, where our inclusive culture and encouraging teams support you to be your best.

Patient service representativesare champions for our patients.Theywelcome patients asguests to our office.They alsocollect information to guide their compassionate care experience. These employeesconnectthe patienttoour providers,medical assistants, and other team members. Theidealcandidate loves interacting with patients and co-workers. Theyareorganizedand energetic. Theyhaveexcellent communication skills andareexcitedabout serving their community. If this is you, join us in delivering La Clinica’s mission. Weserve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives.

ManyLa Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. Theysupporthealthy working relationships. Leaders deal withproblemsin apositiveand honest way.To encourage yourgrowth,we offera medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-lifebalance.

Responsibilities

• Provide paperwork and information, including verbal instructions on how to complete forms, to patients
• Accurately collect confidential, sensitive patient information used for federal grantreporting
• Enter data from completed paperwork into a computer database for charting and reporting
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
• Order and maintain inventory of forms and supplies
• Create and update forms, type and prepare correspondence, and maintain front office desk manual
• Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
• Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
• Other duties as assigned
• Open and close SBHC daily and maintain an organized, welcoming environment.
• Greet students, verify appointments in EHR system, collect forms, and support clinical workflow.
• Ensure accurate documentation for grants, regulatory and reimbursement requirements.
• Maintain up-to-date knowledge of school district policies, youth health resources, and SBHC offerings.

Education and/or Experience

• Bilingual/bi-literate skills in English and Spanish required
• Minimum: Highschooldiploma or GED
• Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
• BLS healthcare provider (basic life support certification)
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to area of work (EPIC)

Benefits

• Medical, dental, and vision insurance
• Voluntary accident, short term disability, and critical illness insurance
• 403(b) retirement savings plan with available company match
• Organization-paid standard life insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.