Patient Services Representative

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team. In this entry-level role, you will play a crucial part in ensuring quality patient care through effective communication and coordination. You will be responsible for conducting patient interviews, managing registrations, and providing exceptional customer service. This position offers comprehensive benefits, including tuition assistance, and the opportunity to work in a collaborative environment focused on patient wellness. If you are passionate about healthcare and eager to make a difference, this role is perfect for you.

Benefits

Tuition Assistance

Health Benefits

Employee Wellness Programs

Qualifications

• H.S. Diploma/GED required for the position.
• Experience in customer service and patient registration is essential.

Responsibilities

• Conduct patient interviews and verify information for registration.
• Collect co-pays and manage daily cash reconciliation.
• Ensure accurate scheduling and communicate with insurance companies.

Skills

Customer Service

Patient Registration

Data Entry

HIPAA Compliance

Education

High School Diploma or GED

Tools

EHR Software

Clinic Software Applications

Job description

Join to apply for the Patient Services Representative role at Penn Medicine, University of Pennsylvania Health System

2 weeks ago Be among the first 25 applicants

Join to apply for the Patient Services Representative role at Penn Medicine, University of Pennsylvania Health System

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Services Representative

This is a per diem opening, to cover and support all offices as needed. Offices have 6 locations in Chester County.

First 3-6 months would be training, full-time hours. Once training is complete, per diem schedule would begin.

Summary:

• The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.

Responsibilities:

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. Explains and obtains signatures on the HIPAA Privacy Notice as appropriate. Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable. Identifies and collects co-pays from patients at the time of registration. Post payments, generate receipts for patients, perform daily cash reconciliation and adhere to daily deposit cashiering standards. Obtains referrals as required from patients, physician offices or online resources. Communicates with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations/pre-certifications. Accurately completes MSP and ABN documentation as necessary. Scans necessary documentation into Patient Record in EHR. Places orders in clinic software applications as necessary. Exemplifies customer service by answering phones and interacting with patients, staff, clinicians, and visitors in a timely and pleasant manner. Assumes the role of scheduler as needed. Ensures complete accuracy when scheduling patients’ initial evaluation, including informing patients of all required information on the day of appointment. Verifies appointment availability for each treatment visit using the current scheduling system.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices